SUPPORT
TRUST WE ARE HERE WHEN YOU NEED US
Integrating and maintaining systems, hardware and software to enable your team to focus on the big picture. We’re a Microsoft Partner, accredited with the Apple Consultant’s Network and more. So you can take the credit for everything running smoothly.
PROACTIVE ON-SITE AND REMOTE SUPPORT
SUPPORT provided remotely via phone and email is included with your support agreement.
MULTI PLATFORM SUPPORT
OPAL offer multi-platform support, meaning that we support both Windows and Apple for seamless integrated support.
TRANSPARENT REPORTING
Our honest and transparent approach means that you will always know where you are with your support agreement.
1 HOUR CRITICAL RESPONSE PROMISE
SUPPORT Service Level Agreements include a 2, 4, or 8 hour response (critical issues are dealt with in under 1 hour).
THE DETAIL
SUPPORT provides responsive and reliable IT support for your business.
OPAL ensure clients requirements are met, and that they overcome any issues that they may have experienced in the past. Our expert IT support covers hardware and software issues and is flexible – it can be as granular or as all-encompassing as needed.
Everything we do is focused on offering the best possible support to you.
OPAL provide an SLA (Service Level Agreement) providing a 2, 4, or 8 hour response (critical issues are normally dealt with in under 1 hour) and a timebank of hours for use with IT support, training, installations or consultancy. We will also provide a report if required, giving you full visibility on how and when you use your contract.
Our ‘one-hour response promise’ for business-critical issues is standard as we recognise that responsiveness in IT support is vital for our clients. In fact, in our recent customer survey, we scored 100% satisfaction on our response times!
Remote support is provided via phone and email, which is included free of charge with your support agreement. We also offer a client portal allowing you and your team (if requested) to log and monitor tickets, as well as see your ticket history at a glance.
SUPPORT operates the latest Remote Management solutions, so we can proactively monitor and prevent hardware failures on your equipment. Using secure connection methods, we can provide most support remotely, but where this isn’t possible an engineer will provide on-site support.
Many industries use Apple products or need to be able to run Apple and Windows products together; we will seamlessly and successfully integrate these two systems within your business, regardless of your industry sector.
SUPPORT has a proven track record which has resulted in us providing services to organisations across the UK, as well as clients in Europe, Asia and the USA.
We work closely with our customers – whether or not they are technical – providing the right level of services to complement their existing IT resource and putting in place the right IT infrastructure to support their business needs.
OPAL has the technical know-how and the talented team to think about your business requirements differently.
